Tresham College of Further and Higher Education

AS and A2 Level Business Studies

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Kettering Windmill Avenue

Northamptonshire NN15 6ER

By the end of this course delegates will be able to: Understand the common causes of conflict Understand the differences between verbal and non-verbal communication Identify barriers to effective communication Use different communication models to assist in resolving conflict Identify warning and danger signs of impending violence Understand the importance of distance when dealing with conflict Understand the use of reasonable force Describe and use different methods for dealing with various conflict situations Course contents Conflict Understanding conflict - difference bet...
AS and A2 Level Business Studies
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